A. Collection is for the whole weekend with pick up Friday and drop back Sunday or Monday.
If we deliver you hired items, the hire period is for the duration of your party with a minimum of 3 hours to a maximum of 9 hours.
A. Our equipment is thoroughly cleaned before and after each use and we ask they are returned in the same condition as when you received them, otherwise you may lose your security bond.
A. There is no minimum amount – no order is too small, but please check out our whole range as we have a lot to offer .
A. Yes, we are covered for $5,000,000 for public and products liability insurance.
A. Our equipment is high quality, durable and safe, so it is very unusual something would break. In the unlikely event that it does, don’t try and fix it – please contact us ASAP. After discussion we will decide who is liable for the damage and in some instances, you will need to pay for repair/replacement. Do not allow children to play with damaged equipment.
A. Once you have decided to go ahead with your booking, you will be required to pay 100% of the hire to secure your booking. Please refer to our cancellations below or, our terms and conditions.
A. For bookings up to $200 a bond of $50 must be paid, for bookings $200-300 a $100 bond will need to be paid, $300-$400 = $200
This will need to be paid upon delivery or collection via transfer or in cash.
All bonds will be promptly refunded when all items are returned in the same condition and cleanliness that they were hired out (fair wear and tear excepted).
A. You can pay direct deposit, or we accept all credit cards via Square.
*Credit card transactions will incur a transaction fee of 2.2%. This cost is incurred by credit card processing facilities and unfortunately is unavoidable.
A. If for any reason you need to cancel your order, we will issue you with a full refund provided you cancel via email prior to within 14 days of your booking date. If you need to cancel the booking within 14 days of the booking date, then all monies paid will be will forfeited.
During periods of severe weather conditions (electrical storms, high winds, flooding etc) Fun HQ have the right to cancel a booking. In the event of this occurring all monies will be refunded.
No refunds will be provided for cancellations made due to undesirable weather or unforeseen circumstances. However FUN HQ will provide you with a credit to be used within six (6) months of your cancelled party. Bookings are not transferrable under any circumstances.
A. Yes, contact us with your needs and we will discuss your options.
A. Everyone’s needs are different and availability changes. If you’re unsure of what you want/need or have different age groups or a set budget you would like to stick to, please contact us and we will gladly put a customised package together for you at a discounted rate.
A. Yes! We can provide tables, chairs, table cloths, plates, cups and buntings.
A. Yes there are some rules for the different equipment to ensure your little ones stay safe and have fun and you get your bond refunded.
A. Our equipment is ideal for corporate events! Family fun days, conferences, Christmas parties, fetes/carnivals, childcare facilities and restaurants. We offer the perfect solution to kids’ entertainment with a large range of toys to suit different tastes and needs. We are also fully insured and if you need supervision can be charged at an hourly rate please contact us.
A. Please refer to our “about” menu for collection and delivery details.
A. Yes, we do generally deliver on Saturdays and Sundays for a minimum order of $200. Other days and after hours can be arranged although this will incur a 20% surcharge on the entire order (including the delivery fee).